I’m a fraud. And a damn good one at that (if I say so myself). I can make you think that I’m honestly concerned about the crap you buy. If something breaks and you call me to cry, my ear is all yours. If you need a rush on your shipping because it’ll impress the guests at your dinner party next week to have a $3,000 buffet, I’ll coo and snivel right along with you.
But the reality is that, I think you’re hilarious. I’m not a fake, I’m just good at deceiving you. And I think the irony of working at such a materialistic job is what gets me through the day. The irony is that I’m the polar opposite of you. I don’t shop for couches. I don’t own a media stand. I’m proud that I can move on a whim with just my car and a few friends. But it’s shocking how good I am at charging your credit card, pushing these massive pieces of shit across the country,and making you feel good about everything you’ve bought.
There are times when I know you’re going to yell at me. I know you’ll feel like the world is falling on you because of an extended ETA on your custom upholstered chair. I anticipate you thinking that your day or week is absolutely ruined because your media stand has a thin scratch on one side. Even though I know you’ll unload every ounce of frustration and anger onto me, I’ll still dial your number with a steady and firm finger. This is why:
You may be answering a call that could be bringing you much worse news.
I’ve seen enough to know that these things we buy are the least of our worries. Maybe that’s why I think you’re hilarious. And maybe that’s why I’m so damn good at my job. Because I can see right through the frivolity of life and still know when to play it’s game.
Popularity: 53% [?]
3 Users Responded in " An Open Letter To The Customers I Serve "
Oooooh, can’t wait to get me a job working for the man, now that my run with the commies is over. Thanks for the tip on how to keep it all in perspective, particularly during the over-consumption and materialism of the holidays.
Bravo! I work in customer care for a cell phone company and don’t own or desire to own a cell phone, so I understand how you feel. Making the customer think I give a crap if they can or can’t text massage or download that ring tone is master manipulation.
I visualize you sitting at a writing table squinting in the dim light of what remains of your last candle…dipping your fountain pen into a nearly empty ink jar, and completing this thought on paper with such satification:
“You may be answering a call that could be bringing you much worse news…I’ve seen enough to know that these things we buy are the least of our worries. Maybe that’s why I think you’re hilarious. And maybe that’s why I’m so damn good at my job. Because I can see right through the frivolity of life and still know when to play it’s game.” ~J.M.G.
You press the nib down onto the paper as if to make your point with a single dot(period), puff out what’s left of the candle wick, and pause for a moment in the darkness to appreciate your work.
That’s what I pictured, anyway. Enjoyed the blog. Glad to find that you are still writing! Been a while since I’ve been on this site.
Health and happiness,
Djulie
Leave A Reply Here